Terms of Use

These Terms of Use ("Terms") form a legally binding agreement between you and Pantrifuge ("Pantrifuge," "we," "us," or "our"). They govern your access to and use of our websites, apps, and related services (collectively, the "Services").

By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

• "You" / "User" means any person who accesses or uses the Services.
• "Content" means text, images, listings, messages, data, and other materials.
• "User Content" means Content you submit, post, upload, transmit, or otherwise make available through the Services.
• "Third Party" means any person or entity other than Pantrifuge (including other users, stores, sellers, buyers, donors, recipients, couriers, and service providers).
• "Marketplace" means any feature that enables listings, sharing, selling, donating, exchanging, or facilitating transactions between Users and/or Third Parties.

You must be legally able to enter into a binding contract in your jurisdiction to use the Services. If you use the Services on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

You are responsible for:

• maintaining the confidentiality of your login credentials,
• all activity occurring under your account,
• ensuring the information you provide is accurate and up to date.

We may suspend or terminate accounts to protect the Services, Users, or Pantrifuge.

Pantrifuge is a technology platform that may help Users track inventory, receive alerts, view recommendations, generate meal ideas, and connect with other Users and Third Parties through Marketplace features.

Pantrifuge does not manufacture, inspect, store, test, verify, label, certify, deliver, or guarantee any Third-Party products, listings, services, or conduct. Any transaction you enter into through the Services is between you and the relevant Third Party.

If the Services allow buying, selling, donating, exchanging, or arranging pickup/delivery:

• You are solely responsible for your listings, communications, fulfillment, compliance, and disputes.
• Product information (including ingredients, allergens, expiry dates, storage conditions, and legality) may be provided by Users or Third Parties and may be inaccurate.
• Any pricing, availability, and condition information may change at any time.
• Pantrifuge is not responsible for chargebacks, failed deliveries, cancellations, returns, refunds, or disagreements between Users and Third Parties.
• We may remove listings or restrict Marketplace access at our discretion.

Some Services may be offered for a fee (including subscriptions). If you purchase paid Services:

• You authorize us (and our payment processors) to charge your selected payment method.
• Unless required by law, fees are non-refundable once charged, and partial periods are not prorated.
• We may change pricing, plans, or features with notice as required by law.
• Taxes may apply and are your responsibility unless stated otherwise.
• If you purchase through an app store (Apple/Google), their terms also apply, and refunds may be handled by the app store.

You agree not to:

• violate any law, regulation, or Third-Party rights,
• post false, misleading, or deceptive content,
• upload malware or attempt to disrupt the Services,
• scrape, reverse engineer, or bypass security measures,
• harass, threaten, impersonate, or exploit others,
• use the Services to distribute illegal or unsafe goods,
• use the Services in a way that creates unreasonable risk of harm to others.

We may investigate and take action (including removal of content, suspension, termination, or cooperation with law enforcement) if we believe you violated these Terms.

You retain ownership of your User Content. However, by providing User Content, you grant Pantrifuge a worldwide, royalty-free, sublicensable license to host, store, reproduce, modify (for formatting), display, distribute, and use your User Content as necessary to operate, improve, and provide the Services.

You represent and warrant that:

• you have all rights needed to provide your User Content, and
• your User Content does not violate law or Third-Party rights.

The Services, including software, designs, logos, trademarks, and proprietary features, are owned by Pantrifuge or its licensors and are protected by applicable laws. You may not copy, modify, distribute, sell, lease, or create derivative works from the Services except as expressly permitted.

For clarity, all of the following are the exclusive property of Pantrifuge™ Technologies Inc.: the Pantrifuge name and logo, the website and app design and user interface, source and object code, blog articles, recipes, guides, images and infographics, AI prompts and assistant behavior (including "Penny"), and AI-generated assets published through the Services.

Without our prior written permission, you may not: (a) reproduce, republish, or redistribute any part of the Services; (b) scrape, crawl, or harvest the Services or its Content by automated means; (c) use any Content from the Services to train, fine-tune, or evaluate artificial intelligence or machine learning models; or (d) build a competing or derivative product or service using any part of the Services.

Copyright Complaints (DMCA / Takedown)

If you believe Content on the Services infringes your copyright, or if you are a rights holder reporting unauthorized copying of Pantrifuge Content elsewhere, contact our copyright agent at support@pantrifuge.com with: (1) identification of the copyrighted work, (2) the URL or location of the allegedly infringing material, (3) your contact information, and (4) a statement of good-faith belief and authority to act. We will review and respond to valid notices and may remove or disable access to infringing material.

If you provide suggestions or feedback, you agree we may use it without restriction or compensation, and without any obligation to you.

The Services may integrate or link to Third Party services (including payment processors, maps, delivery providers, or AI services). Pantrifuge is not responsible for Third Party services, content, availability, security, or practices.

Our collection and use of personal information is described in our Privacy Policy. By using the Services, you consent to our collection, use, disclosure, and retention of personal information as described there.

We may update the Services and these Terms from time to time. If required by law, we will provide notice. Continued use after changes means you accept the updated Terms.

We may suspend or terminate your access to the Services at any time if we reasonably believe you have violated these Terms, created risk, or used the Services unlawfully.

You may stop using the Services at any time. Sections that by their nature should survive termination (including disclaimers, limitation of liability, indemnity, and dispute terms) will survive.

To the maximum extent permitted by applicable law, the Services (including the Website, apps, features, tools, Content, alerts, notifications, recommendations, AI outputs, and any related functionality) are provided "AS IS" and "AS AVAILABLE", with all faults and without warranties, representations, or conditions of any kind.

To the fullest extent permitted by law, Pantrifuge disclaims all warranties, whether express, implied, statutory, or otherwise, including without limitation any implied warranties or conditions of:

• merchantability,
• merchantable quality,
• fitness for a particular purpose,
• title,
• non-infringement,
• durability,
• accuracy, and
• quiet enjoyment.

Without limiting the foregoing, Pantrifuge does not warrant that:

• the Services will be uninterrupted, timely, secure, error-free, or free from viruses or harmful components;
• any information, alerts, reminders, expiry estimates, storage guidance, meal plans, recipes, pricing, availability, product listings, or AI-generated responses will be accurate, complete, reliable, current, or suitable for your needs;
• any defects or errors will be corrected;
• the Services will prevent food waste, prevent spoilage, prevent expiration, prevent loss, increase profits, or achieve any specific results; or
• any Third Party products, services, or transactions will be available, safe, lawful, compliant, correctly labeled, allergen-free, uncontaminated, or meet your expectations.

You acknowledge that food safety, storage, handling, allergies, dietary needs, and product compliance vary widely and depend on many factors outside Pantrifuge's control (including storage conditions and user behavior). You are solely responsible for verifying product information (including ingredients and allergens), assessing freshness and safety, and using your judgment before consuming, selling, donating, or distributing any item.

Third Party Content and links (including User Content) are provided for convenience only. Pantrifuge does not endorse, guarantee, or assume responsibility for any Third-Party Content, products, services, or conduct.

Some jurisdictions do not allow the exclusion of certain warranties or conditions, so some of the above may not apply to you. In such cases, warranties are disclaimed only to the maximum extent permitted by applicable law.

Pantrifuge may provide food-related information such as recipes, meal ideas, storage tips, ingredient suggestions, portion guidance, nutrition estimates, or other Content (including AI-generated Content). This Content is for general informational purposes only and is not medical advice, nutritional advice, dietary counseling, diagnosis, treatment, or any professional service.

Pantrifuge is not a medical or healthcare provider and does not guarantee the accuracy, completeness, or suitability of nutrition information, allergen indicators, or dietary recommendations. Values and indicators may be estimates or incorrect due to user input, Third Party data, product changes, labeling errors, cross-contamination risk, or factors outside Pantrifuge's control.

You are solely responsible for confirming ingredients and allergen warnings and for seeking advice from a qualified professional if needed (especially for allergies, medical conditions, pregnancy, or feeding children). If you believe you have a medical emergency, contact local emergency services immediately.

You understand and agree that your access to and use of the Services is at your own risk.

Pantrifuge does not control how Users or Third Parties store, handle, prepare, package, label, transport, or deliver items, and Pantrifuge does not inspect or verify products, listings, or Third-Party services.

You acknowledge that food and household goods transactions may involve risks, including spoilage, contamination, allergens, mislabeling, inaccurate expiry/freshness estimates, product defects/recalls, missed notifications, device failures, disputes, and failed deliveries.

By using the Services, you voluntarily assume all risks arising from or related to your use of the Services and any interactions or transactions with Third Parties, whether known or unknown, foreseeable or unforeseeable.

Nothing in this section limits rights that cannot be waived under applicable law.

To the maximum extent permitted by applicable law, Pantrifuge and its owners, affiliates, officers, directors, employees, contractors, agents, service providers, licensors, and representatives (collectively, "Pantrifuge Parties") shall not be liable and assume no responsibility for any loss, damage, injury, claim, cost, or expense (whether financial or otherwise) arising from or related to:

• the Services or any feature or function made available through Pantrifuge;
• any Content, information, recommendations, alerts, notifications, calculations, estimated expiry dates, storage tips, recipes, AI outputs, or reliance on them;
• any User Content or Third-Party Content;
• your use of, inability to use, or misuse of the Services;
• any Marketplace transaction or interaction with any Third Party (including purchase, sale, donation, exchange, pickup, delivery, return, refund, or dispute);
• product quality, safety, allergens, contamination, labeling accuracy, recalls, suitability, legality, or compliance of any Third-Party products; or
• delays, interruptions, security incidents, unauthorized access, errors, bugs, data loss, or system failures.

For greater certainty, the Pantrifuge Parties do not exclude or limit liability for gross negligence, wilful misconduct, fraud, or any other liability that cannot lawfully be excluded.

Exclusion of Certain Damages

To the maximum extent permitted by applicable law, in no event will any Pantrifuge Party be liable for any indirect, incidental, consequential, special, exemplary, aggravated, or punitive damages, or for any loss of profits, revenue, business, goodwill, opportunity, data, use, or business interruption, arising out of or relating to the Services or these Terms, even if advised of the possibility of such damages.

This limitation applies regardless of the legal theory (contract, warranty, tort, negligence, strict liability, statute, or otherwise).

Liability Cap

To the maximum extent permitted by applicable law, the aggregate total liability of the Pantrifuge Parties for any and all claims arising out of or relating to the Services or these Terms will not exceed the lesser of:

• CAD $100, or
• the total amount of fees you paid to Pantrifuge (if any) in the six (6) months immediately before the event giving rise to the claim.

For clarity, fees paid to Third Parties (including stores, sellers, couriers, app stores, or payment processors) are not amounts paid to Pantrifuge.

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the Pantrifuge Parties from and against any and all claims, demands, actions, damages, losses, liabilities, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or related to:

• your access to or use (or misuse) of the Services;
• your User Content, including any allegation it violates law or infringes rights;
• your violation of these Terms or any applicable law or regulation;
• your interactions or disputes with any Third Party; or
• any products you list, sell, donate, share, purchase, receive, store, prepare, consume, or distribute, including claims relating to health, safety, allergens, contamination, labeling, quality, suitability, compliance, or legality.

This indemnification includes, without limitation, claims (a) for personal injury, illness, death, emotional distress, property damage, economic loss, or other harm, (b) brought by Third Parties, regulators, or government agencies, and (c) asserted individually or as part of a class action, representative action, collective proceeding, or other group claim, to the extent permitted by law.

This indemnity applies to the extent permitted by law and does not require you to indemnify a Pantrifuge Party for that Pantrifuge Party's gross negligence, wilful misconduct, or fraud to the extent such indemnification is prohibited by law.

Pantrifuge may, at its option, assume exclusive control of the defense of any matter subject to indemnification by you, and you agree to cooperate.

Informal Resolution First

Before starting a legal proceeding, you agree to contact us at support@pantrifuge.com and provide a brief description of the dispute and the relief sought. Both parties will try in good faith to resolve the dispute informally within 30 days.

Governing Law

Except where prohibited by applicable law, these Terms and any dispute arising from or relating to the Services will be governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

Venue and Attornment

Except where prohibited by applicable law, you irrevocably submit and attorn to the exclusive jurisdiction of the courts located in Alberta, Canada for any dispute arising out of or relating to these Terms or the Services.

Arbitration (Optional, Not Mandatory for Consumers Unless Lawfully Approved)

If you are using the Services for business purposes, Pantrifuge may offer arbitration as an optional dispute resolution method by mutual written agreement. If you are a consumer, any arbitration clause will apply only if permitted by law and only to the extent any required approvals are obtained.

Nothing in these Terms is intended to exclude, limit, or waive rights or remedies that cannot be excluded under applicable Canadian law, including applicable consumer protection laws. Where liability cannot be excluded, Pantrifuge's liability is limited to the minimum amount and shortest duration permitted by law.

• Severability. If any provision is held unlawful or unenforceable, the remaining provisions remain in effect.
• No Waiver. Failure to enforce any provision is not a waiver.
• Assignment. You may not assign these Terms without our consent; we may assign them as permitted by law.
• Entire Agreement. These Terms and any policies referenced (including the Privacy Policy) are the entire agreement regarding the Services.
• Headings. Headings are for convenience only.

Pantrifuge

Email: support@pantrifuge.com
Address: Calgary, Canada

• Alberta says consumers cannot waive protections under the Consumer Protection Act even if a contract says so. (Alberta.ca)
• Alberta privacy: PIPA is Alberta's private sector privacy law and applies to many provincially regulated organizations. (Alberta.ca)
• Federal privacy: PIPEDA can apply in commercial activities across Canada. (Office of the Privacy Commissioner)
• Alberta electronic contracting: Alberta's Electronic Transactions Act supports contracts formed electronically (click acceptance). (Bennett Jones)
• Alberta consumer arbitration restrictions: mandatory consumer arbitration can require ministerial approval under Alberta consumer law concepts discussed in legal commentary. (Osler, Hoskin & Harcourt LLP)